-Is your packaging plastic free?
Yes! All Mother of Sin LDN orders are packaged in eco-friendly 100% recyclable packaging
-How quickly will you dispatch my order?
We aim to dispatch all orders within 1 working day
-Do you deliver internationally?
Yes, we ship worldwide. International tracked delivery is available at checkout. We offer FREE DELIVERY on international orders above £80!
-Do you ever offer free delivery in the UK?
We offer free delivery on all UK orders above £50 automatically at checkout!
-How do I know if an item is available?
All items are available to purchase at MotherofSinLDN.com unless marked as 'sold out'! If an item is sold out, you can hit the "notify me" button to be notified via email when the item is restocked
-How long does UK delivery take?
We usually expect UK delivery to take 1-3 working days from dispatch
-How long does international delivery take?
We send all international parcels via a secure, tracked delivery service. We usually expect international delivery to take 3-10 working days from dispatch! Please note, this can sometimes be delayed by customs or other factors that are out of our control so this is not a guaranteed delivery period
-Can I find more information on your delivery services?
Sure, you can find our full Delivery & Returns information and policies right HERE
-My order hasn't arrived, what should I do?
If you haven't received your order yet and think you should have, first please check your email inbox for an order confirmation and shipping confirmation. Your shipping confirmation will include full tracking details for your order. We recommend checking your spam/junk folder too just incase you can't find this email! If you are still having trouble finding this information, feel free to send us an email at firstname.lastname@example.org and we will do our best to get back to you within 48 hours (Mon-Fri) to help in anyway we can! For more information, you can find our full Delivery & Returns policies HERE
-Do you offer returns?
Yes, please see our DELIVERY + RETURNS page for full details on how to return an item.
-Will I receive a receipt or invoice for my order?
Yes! We try to be as kind to the earth as possible and we're working to be paper-free brand. So, an order confirmation with details of your purchase will be sent to you electronically via email as soon as your order is placed. If you haven't received this within half an hour of placing your order, please also check your junk/spam folder! If you are still having trouble finding this information, feel free to send us an email at email@example.com and we will do our best to get back to you within 48 hours (Mon-Fri) to help in anyway we can!
If your question has not been answered please feel free to contact us at firstname.lastname@example.org and we will be more than happy to help! We aim to respond to emails within 48 hours Monday - Friday. This may take longer during busy periods, we will always respond to emails as quickly as we can